Intelligence · Artificial intelligence
AI agency for automating the work you still do by hand.
We connect AI to the information and the tools you already use, so it can read, sort, prepare, reply or act where that makes sense. Some of it can be done on its own. The rest it leaves ready for a person to decide.
- Automation
- Agents and assistants
- Internal knowledge
- Integrations
Done by hand today
read itfind the customeropen the CRMcheck past requestscheck the contractcopy the detailswrite the replyupdate the recordIn
A customer request
Picks up on the way
CRMHistoryContractRulesgathercheckprepareOut
- Reply prepared
- Record updated
What does not fit
A person
What it can do
AI for work that depends on reading, deciding and moving information.
Five things, and hardly any task uses all five.
- Read
- Understand
- Prepare
- Decide
- Act
The emails that come in
- opens them
- sorts and summarises them
- drafts the reply
- puts the urgent ones first
- leaves them assigned
Requests for a quote
- reads them
- works out what and by when
- drafts it with your prices
You set the final price.
Supplier invoices
- reads them
- pulls out amounts and items
- leaves them ready to post
- flags the ones that do not add up
A person approves them.
Where it usually starts
- Support and customer service
- Sales and follow-up
- Admin and documentation
- Operations
- Ecommerce
Answer and process
An answer isn’t a process.
Both are the same technology. What changes is where it is plugged in.
AI on its own
It starts and ends with the same person.
AI inside the business
- Something arrivesan email, a form, an order
- Looks up your informationCRM, ERP, history, documentation
- Checks your termscontracts, prices, rules
- Uses your toolsemail, spreadsheets, in-house software
- Does somethingreplies, records, assigns, alerts
- Writes it downwhat it did and on what information
And if it cannot carry onIt stops and leaves it ready for you.
What we do
Four ways to take work off your team’s hands.
Hardly any project uses all four. You start with one.
AI automation
Tasks where someone reads, copies, sorts or prepares today.
- Sorting emails and requests
- Data extraction and document handling
- Summaries of conversations and documents
- Sales follow-up and lead scoring
- Recurring reports and alerts
Internal knowledge
When the answer is in your own documents and nobody can find it.
- A knowledge base you can actually ask
- Documentation, procedures and terms
- Customer history and past conversations
- Your own judgement, written down
AI agents and assistants
When understanding it is not enough and something has to be done.
- Internal assistants for your team
- Chatbots for enquiries and customer service
- AI agents with actions and checks
- Escalation to a person when needed
Integrations
So it works inside what you already use, not in another window.
- CRM and ERP
- Email and web forms
- Spreadsheets and databases
- APIs and in-house software
Sometimes the blocker is not the AI: it is that the data it needs does not exist in any system. Then the first job is Custom software and ERP. and the automation comes afterwards.
How far it goes
The question isn’t whether it can do it on its own. It’s how far it should go.
It depends on the task. The more a decision commits you, the sooner a person steps in.
The AI does it
You do it
Sorting and prioritising what comes in
It does the whole thing. You see the queue already in order.
Preparing a reply or a quote
It writes it. You send it.
Approving a cost or an exception
It gathers everything needed. You decide.
We do not try to take the person out of everything. We decide task by task how far it makes sense to go, and it is written down before we start.
How we start
We start with a task. Not with an AI project.
Find
what repeats often enough to be worth it
Test
on real cases that have already been through your business
Integrate
into the tools where the work already lives
Extend
only if the previous step worked
And if we look at your processes and no task has enough volume, we will tell you.
Frequently asked questions
Before you start.
What can be automated with artificial intelligence in a business?
Mostly the work that depends on someone reading something and deciding: emails and requests, data extraction, document handling, summaries, sales follow-up and recurring reports. The useful question is not what AI can do, but which task repeats often enough to be worth building.
Do we have to change the tools we already use?
Almost never. The normal thing is to connect what is already there: CRM, ERP, email, forms, spreadsheets and SaaS platforms. If we ever suggest changing something, it is because the process was already broken before AI turned up.
What happens to our data?
It is decided before anything is connected, and it is written down: what information leaves your systems, what never leaves and which provider we work with. Some tasks can be solved without a single identifiable record leaving; others cannot. We do not promise that nothing ever leaves. We promise it will have been decided.
What if it gets something wrong? Does it replace anyone?
Before building anything you have to be able to say which mistake cannot be allowed, and that mistake is what decides where a person steps in. And it replaces nobody: what goes is the mechanical work of gathering information and preparing things, not the judgement.
How long does it take and what does it cost to start?
A first case is built and checked in weeks, not months, precisely because it is chosen narrow. The cost depends on how many systems have to be touched, and it is agreed before we start. We work with businesses across Spain and remotely.
Who maintains it afterwards?
We do, if you want. A live automation needs someone to check now and then that it is still getting things right, and to adjust it when the business changes. Without that, in six months nobody trusts it.
Let’s talk
Tell us which task repeats too often.
You do not need to know which model or which technology. Tell us what work is eating your team’s time, what information it needs and what should happen at the end.